Avis Craptastic Service in Miami, FL.
Summary: it took about an hour to go from boarding the bus for Avis rentals, to getting into my car at the Avis lot. National > Avis any day.
Details:
When I boarded the Avis bus at the MIA terminal, it was already fairly filled up (no seats were left / standing room only / most of the luggage racks were full). Several people then continued to fill in behind me. After we were already filled to what had to be capacity, the driver then proceeded to ask each passenger for his/her last name to enter them into the computer – while he left the doors open at the terminal. Each time he couldn’t find someone by name, he would ask to see their Avis card and do a lookup by wizard number. Since the doors were open, additional people crammed onto the bus – and the driver would get back up, walk back to the new people, ask them for their names, and begin the process again. This repeated several times as folks crammed tighter and tighter onto the bus. During this time, the busses for National, Hertz, and others made at least three passes of the terminal while we stood packed into the bus.
